Michael S. Chastain

 

 Technical Sales Director

Solid career history building and guiding Web-based sales and service programs

Technically sophisticated Sales and Marketing Manager offering a unique blend of online marketing program management and technical systems support experience. Strengths developing, supporting, and implementing e-commerce tools. Track record of success developing online marketing campaigns including product procurement, positioning, promotions, and performance metrics analysis. Operations manager experienced guiding stock purchasing, inventory management, fulfillment, and product support efforts.

Web Marketing & Advertising Programs  /  Web Content Management  /  Project Management  /

 E-Commerce Application Development  /  Operations Management /  Relationship Management

Professional Experience

Sales Manager, MTIPC, Georgetown, TX                                                              1992 to Present


 

Guide web-based marketing and advertising for a distributor of networking, thin client, and office hardware. Assess the effectiveness of advertising and pay-per-click campaigns. Lead application development and system enhancement / upgrade projects. Administer and develop business critical web, networking, and order processing systems. Develop standardized operating policies and systems documentation. Oversee order fulfillment, shipping, returns processing, and warranty service operations. Supervise sourcing, procurement, product distribution, and invoicing. Manage relationships with clients and vendors regarding service provision. Serve as the authoritative resource for technical support issues resolution.

Key Achievements:

§         Designed, implemented, and administered the MS Windows 2003 server based e-commerce enabled corporate web presence www.mticom.com.

§         Managed online marketing promotions, specials, and continuing programs including developing and managing corresponding website content.

§         Developed and documented company policies for warranties, returned merchandise, and restocking.

Education and Credentials

Associate’s Degree in Electrical Engineering

ITT Technical Institute, Austin, TX

Associate’s Degree in Information Technology

ITT Technical Institute, Austin, TX

Technical Proficiencies

OS/Platforms:

MS Windows XP/Server 2003 (Domain, Exchange, File, & Terminal)

Applications/Tools:

MS Access, Excel, FrontPage, PowerPoint, & Word

Languages:

ASP, CSS, HTML, SQL, VB, XML

Hardware:

Cisco routers and switches