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ASHLEY FURNITURE
DOES NOT HONOR THEIR
WARRANTIES!~
DATE: 3-8-2006
HOME OFFICE AND DISTRIBUTION CENTER PH# 877-314-8457
PRESS #3 FOR CUSTOMER UN-SERVICE!
ASHLEY FURNITURE WILL NOT HONOR THEIR OWN WARRANTY
KEPT TELLING ME TO CALL STAIN SAFE WHO I HAVE THE EXTENDED WARRANTY
THRU, BUT STAIN SAFE KEEPS TELLING ME THAT THEY ONLY WARRANTY THE EXTERIOR
OF THE CHAIR. I AM GETTING REAL TIRED OF GOING BACK AND FORCE
AND NOT GETTING ANY SATISFACTION FROM EITHER COMPANY. REALLY
HORRIBLE FOLLOW THRU ON THE WARRANTY. THE RECLINER WE
PURCHASED HAS A FIVE YEAR WARRANTY ON THE MECHANISM, BUT, SINCE IT
IS DISCONTINUED THEY JUST CAN'T HELP US, AND ARE REFUSING TO HONOR
THEIR OWN WARRANTY. STAIN SAFE IS NOT VERY HELPFUL,
EXPECT VERY VERY LONG WAIT TIMES ON HOLD. AND DEFFINITELY NOT
HELPFUL PEOPLE ON THE PHONE. TELLING YOU THAT YOU HAVE TO CALL THE
OTHER GUY.
INVOICE NUMBER:
DATE OF PURCHASE: 7-3-2003
ITEM NUMBER: 7114325
PRODUCT DESCRIPTION: RECLINER - DURAPELLA - CHESTNUT BROWN
PROBLEM: THE RELEASE HANDLE BROKE OFF OF THE WIRE.
UNHELPFUL NUBMERS
ASHLEY FURNITURE HOMESTORE: 512-990-5111
FAX# 512-990-0014
CUSTOMER UNSERVICE: 512-989-7953
DELIVERY DEPARTMENT: 512-989-7953
STAINSAFE WARRANTY CLAIMS: 1-800-521-0555
STAIN SAFE CLAIM NUMBER: 1157449
BEVERAGE FOOD STAINS WATER MARKS NAIL POLISH STAINS HUMAN PET FLUIDS
INK MAKE UP WAX CRAYON STAIN NEWS PAPER PRINTER DYE TRANSFER
ACCIDENTAL RIPS BURNS TEARS NAIL POLISH REMOVER BASICALLY EXTERIOR
OF THE CHAIR WHICH HAS NOTHING TO DO WITH MECHANISMS.
ABSOLUTELY DOES NOT COVER ANY HARDWARE IN THE RECLINER, AND
STAIN SAFE WAS THE ONES INFORMING ME OF THE 5 YEAR MECHANISM
WARRANTY THRU ASHLEY
DATE: 3-10-2006
CALLED ASHLEY, CASSEY SAID SHE WOULD HAVE TO CALL ME BACK BECAUSE
SHE HAD NEVER ENCOUNTERED A PROBLEM WHERE THE ITEM WAS DISCONTINUED
AND NEEDED A NEW MECHANISM. SHE CALLED BACK. SAID I WOULD JUST
HAVE TO CALL STAIN SAFE, I PROTESTED AND SAID THAT I HAD ALREADY
GONE THRU ALL THAT, I GOT A CLAIM NUMBER FROM STAIN SAFE AND STAIN
SAFE SAID THEY DON'T COVER MECHANISM, SHE PUT ME ON HOLD, A VERY
LONG TIME, AND CAME BACK AND SAID THAT HER SUPERVISOR SAID THAT
QUOTE " STAIN SAFE WILL JUST HAVE TO MAKE IT RIGHT FOR YOU."
UNQUOTE, WHEN ASHLEY KNOWS GOOD DARN AND WELL THEY DONT COVER
MECHANISMS, I CALLED FREAKING STAIN SAFE BACK, AND EXPLAINED, SHE
INFORMED ME THAT THEY STILL DON'T COVER MECHANISMS, BUT THAT ASHLEY
ALSO HAD A LIFETIME WARRANTY ON THE FRAME.
OK, NOW I GOT JESSICA WITH ASHLEY FURNITURE ON THE PHONE, TOLD HER
DON'T SEND ME BACK TO STAIN SAFE, SHE SAID SHE CAN SEND A TECHNICIAN
OUT, BUT, SINCE THE CHAIR IS (2) YEARS OLD, SHE WILL HAVE TO CHARGE
ME $79.00 PER HOUR TO REPAIR THE CHAIR. WELL THE CHAIR WAS
ORIGINALLY $400.00, SO, I ASKED HER IF SHE COULD JUST ORDER THE
PART, AND I WOULD COME AND PICK IT UP, SO, SHE PUT ME ON HOLD, FOR A
VERY LONG TIME. OK, SHE IS GOING TO CALL ME BACK, SHE IS
GOING TO CALL THE MANUFACTURER, WHO IS MANUFACTURER ASHLEY
INDUSTRIES, OH, ASHLEY HOME STORES... SHE SAID SHE WOULD GET THIS
RESOLVED, HMMM...
DATE: 03-13-2006
Recliner Mechanisms
5 Year Limited Warranty
Ashley Furniture Industries, Inc. warrants to you, the original
retail purchaser, all mechanisms used in recliners for a period of 5
years from the date of purchase, to be free from material or
manufacturing defects. Ashley Furniture Industries, Inc. will pay,
within one year from the date of purchase, reasonable and customary
labor rates to repair or replace the defective parts and shipping
costs from the retailer to and from Ashley Furniture Industries,
Inc., or a repair center designated by the Customer Service
Department of Ashley Furniture Industries, Inc., at no charge to the
original purchaser. After one year from the date of purchase, the
reclining mechanism warranty covers replacement parts only, and the
purchaser will be responsible for labor, packing, and all shipping
and transportation costs.
WELP, STILL NO CALL BACK, GO FIGURE. AND ACCORDING TO MY WIFE, THEY
SAID IF ANYTHING HAPPENS IN THE FIVE YEAR PERIOD, THAT IT WOULD BE
TAKEN CARE OF. WELL, THEY ARE NOT TAKING CARE OF IT. WE NEVER
EVEN RECEIVED AN INVOICE. WE ONLY HAVE THE ASHLEY FURNITURE
HOME STORE SKU CHECK OUT SHEET THING. AT THIS POINT I WOULD
HAVE TO ASSUME THAT THEY CAN'T GET THE PART SINCE IT IS
DISCONTINUED. SO, THEY CAN'T HONOR THEIR FIVE YEAR WARRANTY.
ACCORDING TO MY WIFE, WHO HAS A MEMORY LIKE AN ELEPHANT, SAID
THAT ACCORDING TO SOME INFORMATION SHE READ IN ONE OF ASHLEY'S
PAMPHLET, IF ASHLEY CAN'T FIX AN ITEM UNDER WARRANTY, THEY HAVE TO
GIVE YOU AN IN STORE CREDIT. SO, WE WILL BE MAKING A TRIP TO
ASHLEY SOON, TO SEE IF WE CAN GET ONE OF THOSE PAMPHLETS.
WE GOT ONE OF THOSE PAMPHLETS, WITH IN 5 YEARS, IT SAYS REPAIR OR
REPLACE AT IT'S OPTIONS. THEY ARE NOT REPLACING ANY THING,
COMPLETELY UNHELPFUL
DATE: 03-13-2006 TALKED TO ROSE, SHE TRIED TO SEND ME TO STAINSAFE,
I SAID, DON'T EVEN GO THERE. THEY FINALLY SAID THAT I CAN GET
THE PART. I WILL HAVE TO GO TO THE ASHLEY FURNITURE STORE AND
ORDER IT. ABOUT $15.00 FOR THE PART AND $10.00 FOR SHIPPING.
UNFORTUNATELY, I COULD NOT JUST ORDER IT OVER THE PHONE.
04-03-2006 Welp, we have not made it by the ASHLEY
FURNITURE STORE yet. And the Durapela Recliner Chair is still
broken. I guesse it "our" fault that the chair is broken.
At least that is what ASHELY FURNITURE STORE made it seem like.
The little release handle just came off in my wife hand one
evening... And now all of this crap. You better pray
that your furniture from the ASHLEY FURNITURE STORE never breaks.
Even under warranty, you can't get it fixed. That is because I
conjecture that they want you to come back and buy some more
furniture. Our furniture is less than two years old and is
falling apart. Well, I conjecture that is because it was made
in CHINA or VIETNAM or TIAWAN. If you want good furniture, you
should buy AMERICAN!~ I got screwed~
ALL I WANT IS A STUPID LITTLE PULL RELEASE FOR MY FREAKING RECLINER
CHAIR
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